Sweet Sweat UK & Europe
From time to time, the delivery company will mark a package as delivered when the driver is still in possession of it. Typically, this is resolved within 7 business days. If you do not see the package after the 7 full business days have passed, contact Customer Support and we will be happy to look …
Continue reading “My tracking information says my package was delivered, but I don’t have it. What do I do now?”
We’re sorry to hear that your items arrived damaged. Please send us an email with a picture of the damaged items, the box and packing slip, and your order number.
Generally, all orders are processed within 1-5 business days. An email will be sent to you with an order confirmation immediately after your order is placed. A shipment confirmation email with tracking information will be sent to you once your order has been processed for shipment. Packages are generally delivered within 10 days after processing. …
Continue reading “I didn’t get a tracking number yet. Where’s my package?”
Orders are generally processed within 1-3 business days during normal business hours. Expedited orders placed before 12pm M-F will be processed that same day. Expedited orders placed after 12pm PT M-F will be processed the following business day. Saturday and Sunday are not business days.
We’re sorry to hear you didn’t receive all of your items. Please send us an email info@sweetsweat.co.uk with a picture of what you did receive, the box and packing slip, and your order number. We’d be happy to address this further.
Due to COVID precautions, we are experiencing processing and shipping delays of up to 5-7 business days. Business days do not include weekends or company observed holidays. All carrier networks are experiencing delays with significant shipping volumes across the country. Your package may not show progress, scans, and updates for several days.
While our Sweet Sweat Enhancer and Waist Trimmer are effective as individual products, many of our customers prefer to use them together for optimal results.
In order to ensure your safety, we recommend consulting with a qualified healthcare professional before using Sweet Sweat or engaging in any physical activity.
RETURNS —- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete …
Continue reading “How do I return my items? How do I get a refund?”
Our Customer Experience Team is available Monday-Friday from 8am-4pm. Our offices are closed over the weekend. Sports Research observes the following holidays: New Year’s Day, Bank Holidays Day, Christmas Day, Boxing Day. Note, our team will not be available to answer questions on the aforementioned holidays.
