Gurantee
Our Satisfaction Guarantee — we stand behind every product If you’re not happy with your purchase, we’ll make it right. Terms apply — please read below.
What’s covered
At Sweet Sweat, we are proud of the quality of our products and genuinely care about our customers’ experience. If for any reason you are unsatisfied with your purchase, you may request a refund or replacement under our Satisfaction Guarantee, subject to the conditions below.
How the guarantee works
The Satisfaction Guarantee is valid once per product. It cannot be applied to repeat purchases of the same item.
The guarantee applies only to products purchased directly from sweetsweat.co.uk. Purchases made through third-party retailers are not covered.
Original shipping charges are non-refundable under the Satisfaction Guarantee. Return postage is also at your own expense.
How to make a claim
To use the Satisfaction Guarantee, please follow the steps below. Claims that do not meet all requirements may not be processed.
Get in touch via info@sweetsweat.co.uk to initiate your return. Do not send items back before receiving authorisation.
Ship the item back to us with a valid proof of purchase. Returns received without a receipt cannot be processed.
Your return must comply with all conditions set out in our Returns Policy, including the applicable return deadline.
Third-party purchases
Our Satisfaction Guarantee applies only to purchases made directly through sweetsweat.co.uk. We are unable to verify the quality or authenticity of products sold by unauthorised sellers, and as such the guarantee does not extend to those purchases.
If you purchased Sweet Sweat through Amazon, another online marketplace, or a physical retail store, please contact that retailer directly regarding any returns or refunds. Their own policies and your statutory rights will apply in those cases.