FAQ Helpie FAQ GeneralWhat are your normal business hours?Our Customer Experience Team is available Monday-Friday from 8am-4pm. Our offices are closed over the weekend. Sports Research observes the following holidays: New Year’s Day, Bank Holidays Day, Christmas Day, Boxing Day. Note, our team will not be available to answer questions on the aforementioned holidays. Where are you located? Our headquarters is in sunny United Kingdom! Specifically in London. Sweet Sweat & TrimmersMy Sweet Sweat melted and is liquid now. What do I do? Where should I store Sweet Sweat?Sweet Sweat should be stored in a cool, dry place. If exposed to heat during transit or if left in a hot place such as the car, it can melt and liquefy. If this occurs, you can place it in a refrigerator for 24-hours and it will solidify back to normal. We can assure you the product itself is still the same. If you have any further concerns, reach out to our Customer Support team and we’ll be happy to address it further. What is the scent for the Original Sweet Sweat?The Original Sweet Sweat has a clean and fresh scent. How much Sweet Sweat should I apply? How should I apply it?We recommend applying an ample amount of Sweet Sweat, coating all desired areas. For general use, coat on desired areas without rubbing the product in. For a demonstration using our Sweet Sweat Stick, check out our video below: Do I have to exercise for Sweet Sweat to work?Sweet Sweat is activated by your elevated heart rate. Whether you’re in the gym, out on a run, playing sports, practicing power yoga, or just going for a long walk, Sweet Sweat can be a great support. Sweet Sweat even works great in a dry or infrared sauna! Will Sweet Sweat help me lose weight or burn more calories?While the Sweet Sweat gel may help increase sweating, it is your exercise routine and diet that will help you lose the weight or gain muscle. The workout is key– it is the activation for Sweet Sweat and the Waist Trimmer. Additionally, Sweet Sweat is a great support for your warm-up and recovery time. There are so many Sweet Sweat options. How do I choose? What’s the difference between the Stick and Jar? What’s the difference between the scents (Original, Unscented, Coconut, Citrus Mint and Tropical)?The Sweet Sweat Stick and Jar are made with the same great formula— the only difference is the application method. The Stick rolls on like a deodorant, while the Jar is applied using your hands. Check out our video below for a demonstration! We have five available scents of Sweet Sweat: Original (which has a clean, fresh scent), Coconut, Citrus Mint, Tropical and Unscented. The ingredients are the same, the only difference is the scent. How do I wash Sweet Sweat out of my clothes?If you happen to get a lot of Sweet Sweat on your clothing, it’s best to wash your clothes shortly after use, as opposed to allowing them to sit with Sweet Sweat for an extended period of time. Sweet Sweat contains oils, and may build up in certain fabrics. However, this can usually be remedied by doing a light scrub of the affected area with detergent or stain remover like OxiClean or Shout. If oil has built up in the clothing over time, we recommend soaking the clothing in hot water for 10 mins, pulling it out and applying a dish soap (Palmolive, Ajax, etc) that is meant to break down oil to the affected area and brushing lightly with a toothbrush or laundry brush. This is followed by a rinse in hot running water which will loosen and remove the oil. We generally recommend wearing loose fitting clothing when using Sweet Sweat, simply for the fact that the product works best when on the skin, and tighter clothing absorbs a good percentage of the product off the skin. It’s good to keep in mind that Sweet Sweat can make you sweat more— so it’s best to not wear brand new or expensive clothing, or clothing you don’t want to sweat in. What is Sweet Sweat?Sweet Sweat is a topical workout-enhancing gel that is activated by your elevated heart rate and may help the body sweat more during exercise. It works best during cardio, circuit, and high-intensity interval workouts. For best results, apply to “slow to respond” areas and get moving! Where can I apply Sweet Sweat?Sweet Sweat is for external use only and can be applied to any part of your body– even your face or sensitive areas. For best results, apply a thin layer to “slow to respond” or injured areas prior to your workout. How do I know what size Waist Trimmer I should get?The best way to know which size Waist Trimmer will fit you is to find out your waist measurement. If you have access to a tape measure, measure your waist below your chest and above your belly button. Below is our sizing chart for the Original Waist Trimmers (Original Series, Neon Series, and Matte Series): Small: 35″ length x 8″ width — Recommended for waist up to 33″ Medium: 41″ length x 8″ width — Recommended for waist up to 38″ Large: 44″ length x 9″ width — Recommended for waist up to 40″ X-Large: 51″ length x 10″ width — Recommended for waist up to 49″ XX-Large: 60″ length x 10″ width — Recommended for waist up to 58″ Below is our sizing chart for the Toned Waist Trimmers: Small: 35″ length x 8″ width — Recommended for waist up to 33″ Medium: 41″ length x 8″ width — Recommended for waist up to 39″ Large: 46″ length x 9″ width — Recommended for waist up to 44″ X-Large: 51″ length x 10″ width — Recommended for waist up to 49″ XX-Large: 60″ length x 10″ width — Recommended for waist up to 58″ Below is our new sizing chart for the Pro Series Waist Trimmers: X-Small – Small: 36″ length x 8″ width — Recommended for waist up to 33″ Medium – Large: 48″ length x 9.5″ width –Recommended for waist up to 45″ X-Large – XX-Large: 60″ length x 10″ width — Recommended for waist up to 59″ Below is our sizing chart for our Paige Hathaway Trimmer Series: Small – Medium: 40″ length x 8.5″ width — Recommended for waist up to 38″ Large – X-Large: 49″ length x 10″ width — Recommended for waist up to 47″ Below is our sizing chart for our XC Trimmer Series: Small: 35″ length x 9″ width — Recommended for waist up to 35″ Medium: 41″ length x 9″ width — Recommended for waist up to 41″ Large: 46″ length x 10″ width — Recommended for waist up to 46″ X-Large: 51″ length x 10.5″ width — Recommended for waist up to 51″ XX-Large: 60″ length x 11″ width — Recommended for waist up to 60″ We want to ensure you receive the best fit, so feel free to reach out to our team directly with your height, weight, and pant/dress size (numerical) and we’ll be more than happy to talk you through picking the right size for you! Will these help me lose weight?While the Sweet Sweat gel and the Waist Trimmer may help increase sweating, it is your exercise routine and diet that will help you lose the weight or gain muscle. The workout is key– it is the activation for the Waist Trimmer and Sweet Sweat. Additionally, Sweet Sweat is a great support for your warm-up and recovery time. Do the Thigh and Arm Trimmers come with 1 trimmer or 2?Both the Thigh and Arm Trimmers come with 2 trimmers, one for each thigh or arm. How long can you wear the Sweet Sweat Waist Trimmer and the Sweet Sweat Enhancer?We recommend wearing the Sweet Sweat Waist Trimmer and Sweet Sweat Enhancer for only 2-3 hours at a time and only during a workout. These trimmers should be worn loose enough to provide full range of motion during your workouts. How are the Trimmers supposed to fit? Are they supposed to overlap? How tight should they be?The Trimmers are adjustable and use a velcro-type hook-and-loop fastener to secure the trimmer in place– so there will be some overlap of course. The Trimmers should feel secure, pressed up against your skin, but not tight or constricting. If the Trimmers are too tight, they can constrict movement. The trimmer does not have to be wrapped super tight in order to be effective. For a demonstration using our Pro Series Trimmer, check out the video below! What’s the difference between the Waist Trimmers? Which one should I get?We completely understand how exciting yet overwhelming choosing the right trimmer can be. For this reason, we created a blog linked here to provide more information. Keep in mind, it is ultimately your personal preference. What are the measurements for the Arm Trimmers?Below is the size chart for the Original Arm Trimmers: Medium: 16″ length x 5.25″ width — recommended for arms up to 15″ Large: 18″ length x 5.5″ width — recommended for arms up to 17″ We do not make a size small at this time. Below is the size chart for the Toned Arm Trimmers: Small: 14″ length x 5.25″ width — recommended for arms up to 12″ Medium: 16″ length x 5.25″ width — recommended for arms up to 14″ Large: 18″ length x 5.25″ width — recommended for arms up to 16″ What are the measurements for the Thigh Trimmers?Below is the size chart for the Original Thigh Trimmers: Medium: 29” length x 8” width — recommended for thighs up to 26” Large: 31” length x 9” width — recommended for thighs up to 28” We do not make a size small at this time. Below is the size chart for the Toned Thigh Trimmers: Small: 25″ length x 7.9″ width — recommended for arms up to 23″ Medium: 28.3″ length x 7.9″ width — recommended for arms up to 26″ Large: 31.3″ length x 8.7″ width — recommended for arms up to 29″ The Trimmer is rolling when I use it? Am I doing something wrong? Do I have the wrong size?If you feel that the Trimmer is rolling when you use it, it is possible you have the wrong size or you may be wearing it too tightly. We’d be more than happy to take a look if you want to send us a picture or video of yourself wearing it. We want to ensure you have the right size and are able to get the most out of your workout! What are the Waist Trimmers made with?Our Trimmers are made with extra-thick, latex-free, top-quality Neoprene. Can I use Sweet Sweat or the Waist Trimmer while pregnant or nursing?In order to ensure your safety, we recommend consulting with a qualified healthcare professional before using Sweet Sweat or engaging in any physical activity. Do Sweet Sweat and the Waist Trimmer need to be used together or can they be used separately?While our Sweet Sweat Enhancer and Waist Trimmer are effective as individual products, many of our customers prefer to use them together for optimal results. Returns & RefundsHow do I return my items? How do I get a refund?RETURNS —- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 13 Anselm Road, Pinner, ENG, HA5 4LH, United Kingdom. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 13 Anselm Road, Pinner, ENG, HA5 4LH, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping & DeliveryMy items arrived damaged. What do I do now?We’re sorry to hear that your items arrived damaged. Please send us an email with a picture of the damaged items, the box and packing slip, and your order number. My tracking information says my package was delivered, but I don’t have it. What do I do now?From time to time, the delivery company will mark a package as delivered when the driver is still in possession of it. Typically, this is resolved within 7 business days. If you do not see the package after the 7 full business days have passed, contact Customer Support and we will be happy to look into this further. Keep in mind that business days do not include weekends or holidays. Note: All carrier networks are experiencing delays with significant shipping volumes across the country. Your package may not show progress, scans, and updates for several days. My package was lost in transit. What do I do? If you believe your package is lost or you have not seen a tracking update after 7 business days, please reach out to customer support and we’d be happy to review this further. Business days do not include weekends or holidays. I didn’t get a tracking number yet. Where’s my package?Generally, all orders are processed within 1-5 business days. An email will be sent to you with an order confirmation immediately after your order is placed. A shipment confirmation email with tracking information will be sent to you once your order has been processed for shipment. Packages are generally delivered within 10 days after processing. Business days do not include weekends or company holidays.This timeline is subject to change pending external factors which may cause delays. We’ll update you with another email as soon as your order ships. We appreciate your patience in advance. How long does it take to process an order?Orders are generally processed within 1-3 business days during normal business hours. Expedited orders placed before 12pm M-F will be processed that same day. Expedited orders placed after 12pm PT M-F will be processed the following business day. Saturday and Sunday are not business days. I’m missing item(s) from my order. I received the incorrect item(s). What do I do now?We’re sorry to hear you didn’t receive all of your items. Please send us an email firstname.lastname@example.org with a picture of what you did receive, the box and packing slip, and your order number. We’d be happy to address this further. I placed an order but it hasn’t shipped yet. Why?Due to COVID precautions, we are experiencing processing and shipping delays of up to 5-7 business days. Business days do not include weekends or company observed holidays. All carrier networks are experiencing delays with significant shipping volumes across the country. Your package may not show progress, scans, and updates for several days.