My tracking information says my package was delivered, but I don’t have it. What do I do now?

From time to time, the delivery company will mark a package as delivered when the driver is still in possession of it. Typically, this is resolved within 7 business days. If you do not see the package after the 7 full business days have passed, contact Customer Support and we will be happy to look into this further.

Keep in mind that business days do not include weekends or holidays.

Note: All carrier networks are experiencing delays with significant shipping volumes across the country.

Your package may not show progress, scans, and updates for several days.