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Privacy Policy

Please read this Privacy Policy carefully to understand how we collect, use and protect your personal information when using sweetsweat.co.uk.

Privacy Policy Overview

This Privacy Policy describes how Sweet Sweat Shop Ltd (“we”, “us” or “our”) collects, uses and protects your personal information when you visit or make a purchase from sweetsweat.co.uk (“the Site”).

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

Section 1 — Personal information we collect

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, time zone, pages viewed, products viewed, referring websites and how you interact with our Site.

We also collect information you provide directly to us when placing an order, creating an account, contacting customer support or subscribing to marketing communications.

Order Information
Name, billing address, delivery address, payment details, email address and telephone number.
Device Information
Browser type, IP address, cookies, time zone, analytics data and browsing behaviour.
Customer Support
Information you provide when contacting us through email, forms or customer service requests.

Section 2 — Cookies and tracking technologies

We use cookies, pixels, tags and similar technologies to improve your browsing experience, analyse website traffic and personalise content and advertising.

Cookies are small data files stored on your device that help websites function efficiently and remember user preferences.

We may use the following technologies:

Cookies
Used to remember preferences, shopping cart activity and website functionality.
Analytics
Used to understand how visitors interact with our website and improve performance.
Pixels & Tags
Used for advertising performance, audience insights and marketing measurement.

You can manage or disable cookies through your browser settings at any time.

Section 3 — How we use your information

We use your personal information to provide products and services, process payments, arrange shipping and communicate with you regarding your orders.

We may also use your information to:

Order Processing
To process payments, confirm orders and arrange delivery services.
Customer Support
To respond to enquiries, requests and support messages.
Fraud Prevention
To detect suspicious activity and help protect against fraud or misuse.
Marketing
To send promotional emails and product updates where you have consented to receive them.
Analytics
To improve website functionality, customer experience and marketing campaigns.

Section 4 — Sharing your information

We may share your personal information with trusted third-party providers that help us operate our business and website services.

These providers may include payment processors, delivery companies, analytics providers and marketing platforms.

We may also disclose information where required by law, regulation, legal process or to protect our legal rights.

Third-Party Services We may use third-party services such as Google Analytics to help us understand website traffic and customer behaviour.

Section 5 — Marketing and advertising

Where you have given consent, we may send you promotional emails, product updates and marketing communications relating to our products and services.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included within emails or by contacting us directly.

We may also use advertising tools and remarketing technologies to display relevant advertisements across third-party websites and platforms.

Section 6 — Your rights

Under UK data protection law, you may have the right to:

Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of your personal information in certain circumstances.
Objection
Object to processing or request restriction of certain uses of your information.

To exercise any of these rights, please contact us using the contact details below.

Section 7 — Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting and regulatory obligations.

Order information may be retained for tax, fraud prevention and business record purposes unless you request deletion where legally permitted.

Section 8 — International transfers

Some of our third-party service providers may process or store personal information outside the United Kingdom or European Economic Area.

Where international transfers occur, we take reasonable steps to ensure your personal information remains protected in accordance with applicable data protection laws.

Section 9 — Children’s privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Section 10 — Security

We implement reasonable technical and organisational security measures to help protect your personal information from unauthorised access, misuse, disclosure or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

Section 11 — Changes to this policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes. Updated versions will be published on this page.

Your continued use of the website following changes to this policy constitutes acceptance of those changes.

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